Digital Quotient

Technology

1. We have a strong web and social medial presence
    • 2. We have technologies which allow for employee collaboration
    • 3. Our technology initiatives are tied to business outcomes
    • 4. We leverage modern architectures (API's, cloud) to promote speed and agility
    • 5. Our technologies have evolved in line with our business
    • 6. Our technology and marketing teams work towards creating digital roadmap

    • Customer Experience

    7. Customer insights are key to our digital strategy
    • 8. Customer journeys with our products/services influence design and development
    • 9. Net promoter score and Lifetime Value of Customer/Consumer is critical for our business
    • 10. We personalize experience of our customers based on their persona and behavior
    • 11. We use cross channel customer intelligence as a predictor of our revenue

    • System Security

    12. Our application architecture meet PCI standards
    • 13. We have not had security issues in the last 18 months
    • 14. Our infrastructures are in secured environment
    • 15. We have redundancy built in to protect loss of dat
    • 16. Our employees are educated or certified to handle customer sensitive data

    • People & Culture

    17. Our Digital strategy enjoys complete support and participation from Board and management
    • 18. We have strong leadership to lead us in the digital era
    • 19. We invest in training and education at all levels for digital transformation
    • 20. Our vision and mission communicates the digital strategy
    • 21. We take measured risks to stay ahead of competition

    • Strategy & Growth

    22. We have identified and earmarked budgets for Digital transformation
    • 23. Digital is one of the top 3 strategic initiatives for the organization
    • 24. Technology is a key influencer of our growth
    • 25. We have a transformative vision for the organization
    • 26. We have a digital strategy that goes beyond implementing technologies

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